Frequently Asked Questions
Have a question about Phantasm Forge? Find answers to some of our most frequently asked questions about orders, shipping, returns, pre-orders, products and more.
Whether you’re looking for information about Pokémon, One Piece, Magic: The Gathering or other TCG products, our FAQ is here to help. If you can’t find the answer you’re looking for, our team is always happy to help.
Do you sell sealed products?
Yes. We stock a range of sealed TCG products including Booster Packs, Booster Boxes, Elite Trainer Boxes, Booster Bundles, Starter Decks and special collections. Product availability varies by release.
Are your products brand new and factory sealed?
Unless a product is specifically described otherwise, our sealed TCG products are supplied new and unopened in their original manufacturer packaging.
Do you offer pre-orders?
Yes. Selected upcoming Pokémon, Magic: The Gathering, One Piece and other TCG releases may be available to pre-order. Pre-order availability and quantities depend on supplier allocations.
When will my pre-order be dispatched?
Pre-orders are normally dispatched around the official release date of the product. Release dates are provided by manufacturers and distributors and may occasionally change.
Can I order in-stock products with a pre-order?
Yes, although orders containing both in-stock and pre-order products may be held until the pre-order is ready to ship. Please check the relevant product or checkout information before placing your order.
What happens if my order arrives damaged?
Please contact us as soon as possible with details of the damage. We may ask for photographs of the product and packaging so we can investigate the issue and determine the appropriate resolution.
What happens if I receive the wrong product?
Contact us as soon as possible and we will investigate the issue and arrange the appropriate resolution.
Are TCG pull rates guaranteed?
No. Booster Packs and other products containing randomised card contents are not guaranteed to contain specific cards, rarities or values unless the manufacturer explicitly states otherwise.
Do you offer free delivery?
Yes. We offer free Royal Mail Tracked 24 delivery on qualifying orders over £75 to most mainland UK addresses. Reduced delivery rates may apply to remote areas.
How quickly will my order arrive?
Orders are normally dispatched using the delivery service selected at checkout. Royal Mail Tracked 48 is generally estimated at 2–3 working days, while Tracked 24 is generally aimed at next working day delivery after dispatch. Delivery times are estimates and are not guaranteed.
Will I receive tracking information?
Yes. Where a tracked delivery service is selected, tracking information will normally be provided once your order has been dispatched.
Can I change or cancel my order?
If your order has not yet been dispatched, contact us as soon as possible and we will do our best to assist. Orders that have already been dispatched may need to be handled under our returns and cancellation process.
Can I return a sealed TCG product?
You may have cancellation and return rights under UK consumer law. Please see our Returns & Refunds Policy for full details, including requirements relating to the condition of returned products.
Do you have quantity limits?
Some products may have purchase limits, particularly highly sought-after releases. Any applicable quantity restrictions will be displayed on the relevant product or communicated at checkout.
Why are some products unavailable?
TCG products can sell out quickly, and availability can depend on manufacturer releases, distributor allocations and demand. We regularly add new stock and restocks when products become available.
How can I contact Phantasm Forge?
If you have a question about an order, product or upcoming release, please contact us through the contact details provided on our website. We'll be happy to help.