Shipping policy

Last updated: September 8, 2026

At Phantasm Forge, we aim to get your trading card products to you safely, securely and as quickly as possible.

This Shipping Policy explains how we process and deliver orders placed through phantasmforge.co.uk.

1. Delivery Area

We currently offer delivery within the United Kingdom.

Delivery availability, costs and estimated delivery times are displayed at checkout where applicable.

If we expand our delivery options to additional countries, the relevant shipping information will be displayed on the website.

2. UK Delivery

We offer the following UK delivery options:

  • Royal Mail Tracked 48 (£3.50) — 2-3 Working Day Delivery 
  • Royal Mail Tracked 24 (£4.50) — Next Working Day Delivery when ordered before 2pm
  • Free Royal Mail Tracked 24 Over £75 - Shipping to most mainland UK addresses will be free on orders over £75, Shipping to other remote parts of the UK will be reduced on orders over £75
  • Royal Mail Special Delivery — Available for high-value orders.

Delivery estimates are provided as a guide and are not guaranteed unless a specific guaranteed service has been purchased.

The available delivery options and prices shown at checkout will take precedence.

3. Free UK Delivery

We currently offer free UK delivery on qualifying orders over £75.

The qualifying order value is calculated based on the applicable product total after any discounts have been applied and before delivery charges, unless otherwise stated.

Certain products, promotions or delivery destinations may be excluded from free delivery where this is clearly stated on the website.

4. Order Processing

We aim to dispatch orders as quickly as possible.

Orders are normally processed during our business days:

Monday–Friday, excluding UK public holidays.

Orders placed after our daily dispatch cut-off may be processed on the following working day.

Current dispatch cut-off: 2:00 PM GMT

Orders placed before the cut-off will normally be processed for dispatch on the same working day, subject to stock availability, payment verification and any other necessary order checks.

During busy periods, product launches, major releases, sales, restocks or promotional events, dispatch may take longer than usual.

5. Estimated Delivery Times

Delivery times begin once your order has been dispatched.

Estimated delivery times are:

  • Royal Mail Tracked 48 [2–4 working days]
  • Royal Mail Tracked 24 [1–2 working days]

These are estimates rather than guaranteed delivery dates.

Courier delays, adverse weather, public holidays, operational issues and other circumstances outside our reasonable control may occasionally affect delivery times.

6. Pre-Orders

Pre-order products will be dispatched in accordance with the expected release date stated on the relevant product listing.

Release dates are provided by manufacturers, distributors or suppliers and may change.

If a manufacturer or distributor changes a release date, we will update customers where reasonably possible.

Unless otherwise stated, an order containing both in-stock products and pre-order products may be held until the pre-order products are available.

Please check the individual product listing before placing an order.

7. Orders Containing Multiple Products

If an order contains products with different availability dates, we may dispatch the order when all products are available.

Where separate shipment has been specifically offered or agreed, additional delivery charges may apply.

If we need to split an order due to availability or fulfilment requirements, we will make reasonable efforts to keep you informed.

8. Order Tracking

Where a tracked delivery service is used, you will normally receive tracking information once your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the delivery provider.

Please ensure that the email address and delivery details provided during checkout are correct.

9. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

Please check your address carefully before completing your order.

If you contact us before dispatch and we are able to amend the delivery address, we will make reasonable efforts to do so.

Once an order has been dispatched, we may not be able to change the delivery address.

We may carry out reasonable verification checks before dispatching certain orders, particularly where there are unusual order details, payment concerns or suspected fraudulent activity.

10. Failed Delivery

If a delivery attempt is unsuccessful, the delivery provider may:

  • Attempt delivery again
  • Leave the parcel in an appropriate location
  • Leave the parcel with a neighbour
  • Take the parcel to a collection point
  • Return the parcel to us
  • The exact procedure depends on the delivery provider and service selected.

If a parcel is returned to us because an incorrect address was supplied or delivery was repeatedly unsuccessful, please contact us to arrange the next steps.

Additional delivery charges may apply where a new shipment is requested and the failed delivery was not caused by Phantasm Forge.

This does not affect your statutory rights.

11. Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us at:

contact@phantasmforge.co.uk

We may ask you to confirm your order details and delivery address so that we can investigate the shipment.

Where tracking is available, we will use the information provided by the delivery carrier to investigate the parcel's status.

Please allow reasonable time for carrier investigations where required.

12. Lost Parcels

If a parcel appears to have been lost in transit, please contact us.

We will investigate the delivery with the relevant carrier where appropriate.

If an order is confirmed as lost and we are responsible for the loss, we will provide the appropriate remedy in accordance with applicable UK consumer law.

We will not ask customers to waive their statutory rights in order to receive a remedy.

13. Damaged Parcels

We package trading card products carefully to reduce the risk of damage during transportation.

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide photographs showing:

  • The outer packaging
  • Any visible damage to the packaging
  • The damaged product
  • The shipping label

Please retain the original packaging until we have confirmed whether it is required for investigation or a carrier claim.

Where the product does not conform to your statutory rights, we will provide an appropriate remedy in accordance with applicable law.

14. Trading Card Products and Packaging

Trading card products may contain manufacturer packaging such as:

  • Shrink wrap
  • Seals
  • Plastic packaging
  • Cardboard packaging
  • Security labels

Minor cosmetic imperfections to external packaging can occasionally occur during manufacturing, transportation or storage.

Examples may include minor dents, scuffs, scratches or small packaging creases.

Where such imperfections do not materially affect the product, they may not constitute a delivery-related fault.

If a product has significant damage or you believe it does not conform to its description, please contact us so that we can assess the issue.

15. High-Value Orders

For higher-value orders, we may use enhanced delivery services such as:

  • Tracked delivery
  • Signature-required delivery
  • Additional packaging
  • Other appropriate security measures

The delivery service used may depend on the value and nature of the order.

This is intended to help protect both customers and Phantasm Forge against loss, theft and delivery disputes.

16. Delivery to Flats, Apartments and Shared Buildings

Where possible, please provide any relevant information required for delivery, such as:

  • Flat or apartment number
  • Building name
  • Access instructions
  • Relevant postcode
  • Safe-place instructions where supported

We cannot guarantee that a carrier will follow every delivery instruction.

17. Delivery Estimates and Delays

All delivery timeframes displayed on our website are estimates unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Courier or postal service disruption
  • Severe weather
  • Public holidays
  • Industrial action
  • Transport disruption
  • Incorrect customer address information
  • Customs or border issues where applicable
  • Unforeseen operational disruption

Nothing in this section limits your statutory consumer rights.

18. Promotional Delivery Offers

From time to time, Phantasm Forge may offer promotional delivery discounts or free delivery.

The terms of the relevant promotion will be displayed at the time the promotion is offered.

Promotional delivery offers may have minimum order values or other conditions.

19. Contact

If you have a question regarding your delivery, please contact:

Phantasm Forge
Website: phantasmforge.co.uk
Email: contact@phantasmforge.co.uk

Please include your order number whenever possible so that we can locate your order quickly.

20. Statutory Rights

Nothing in this Shipping Policy limits or excludes your statutory rights as a consumer.

If goods are lost, damaged, faulty, incorrect or otherwise fail to conform to your legal rights, you may have additional rights and remedies under UK consumer law.

Where there is any conflict between this Shipping Policy and your statutory rights, your statutory rights will prevail.